How do I get a login for FSP?
Please contact your site FSP Coordinator or Buyer.
What should I do if I encounter an error message (i.e. Service cannot be reached, webpage not found, etc.) when accessing FSP login page?
If you should encounter an error message when attempting to access the system we suggest that you do the following:
1. Delete any “Favorites” for FSP that you have saved in your Web Browser previously
2. Go to the following URL: https://partners.flextronics.com/fsp
3. Save to Favorites
4. If this does not solve the issue, then from within your Web Browser (the steps and example shown below are for Windows IE8)
a. Go to Tools
b. Select Internet Options
c. Go to the Browsing History section where it shows “Delete temporary files, history, cookies, etc..”
d. Click Delete…
e. Click OK
5. Close completely the Web Browser
6. Open the Web Browser and go to the following URL: https://partners.flextronics.com/fsp
If you have any questions please discuss with your Flextronics Site contact; Buyer or FSP Coordinator.
Why can't I see some of the sub menus under the menu tree on FSP?
You may need to remove your old cookies.
1. In Internet Explorer, go to Tool > Internet Options > General and click the Delete button.
2. Select Delete Cookies in the Cookies section.
3. Also select Delete Files in the Temporary Internet Files section.
4. Confirm, close the window and click OK.
Will there be a fee to the supplier to use the FSP program?
No. Flextronics does not charge an additional fee to use the FSP program.
Do I have to go to FSP website every day?
No. You can set up the email alerts, which notify you when specific events occur, such as New Purchase Orders and changes to Purchase Orders.
You can also receive emails that enable you to confirm the POs, commit to forecasts, and commit inventory via excel email.
How often will I receive the forecast?
You will receive a forecast once a week.
Will we be receiving a gross or net forecast?
You will receive a net forecast (except in Brazil).
Do the forecast quantities have a greater change in the first weeks or later in the forecast?
Often, the first weeks of forecast will change when Flextronics rolls over any past due forecast numbers that were not yet manufactured.
Will we be notified when there are new and change orders pending? If not, how often do we need to check for these activities?
Yes. In the training video, under "Alert Monitor”, it talks about selecting transactions (forecast, new POs, changes, etc) for which you would like to be notified. For each user, including yourself, you can set the notifications for e-mail alerts.
If I'm receiving an EDI Purchase Order and responding with a Purchase Order Acknowledgement via EDI, will the commitments of new purchase orders be processed on the web?
Yes. The data you provide on the EDI Purchase Order Acknowledgement will update the purchase order on the web. If you use both EDI and the web to send your response, they will both be entered on the web. The latest action will be displayed on the web with all previous actions in the purchase order history line.
How do we know if the buyer accepts our proposed changes to new or change orders? Should we wait for acceptance of any changes on our side before we move forward with new or change orders that we have proposed?
You will hear back from our buyer on any discrepancies from your response. The buyer will either generate the change order or will contact you by phone for a clarification and to agree on the next steps. Any price or MPN (Manufacturer Part Number) change on your responses or the splits will go to the buyer for approval. The buyer is also alerted when any of your responses for Qty, Date, Price or MPN are different from our requests.
If I am strictly an EDI users, do I need to login to FSP website?
No, you are not required to login to FSP unless you wish to view information such as historical data.
Why can't I view the On Demand tutorials?
Who is my contact for queries related to FSP process?
The buyer indicated on the Purchase Order.
Can one FSP Agreement signed by a site for the same supplier to be use for other Flextronics sites?
No. FSP Agreement is not a global agreement to be used globally by various sites, each site is required to have their respective supplier representative signed the agreement prior to implementation.