Retail Technical Services 25 years of retail experience supporting major corporate partners have given us valuable insight into the key elements of a vendor in-store engagement. The secret to our success is our people. RTS hires, trains, deploys and manages quality technical customer service associates who understand and exceed our partners’ goals while providing customer service excellence in every interaction. Whether the partner’s needs include sales, customer service, repair or education; we align ourselves strategically with our partner’s goals maintaining a laser-like focus on maximizing the customer experience.
RTS customizes our award winning customer, product and program support to transparently reinforce our partner’s brand through complete program development and implementation aligned with client KPIs. Our partnership can occur in a number of ways, including co-location with partner’s employees, total turn-key operations where RTS runs all facets of the operation, or being deployed for a partner in a 3rd party retail operation.
Every partner benefits from RTS’ state-of-the-art international recruitment along with best-in-class employee training, deployment capabilities gives RTS unmatched speed to market. Our training includes an adaptable curriculum and learning management that makes RTS associates unrivaled in customer solution sales; accessory, warranty and insurance attachments; subscription sales and activations along with technical product support from advice to exchange or repair.
Also included in the RTS Solution:
- Management of the entire customer life cycle, from pre-purchase to repair and recycling
- Complete inventory, cash and asset management
- Best practice capture and implementation
- A comprehensive IT platform integrated with client needs and our field service solution
- Supply chain management including service parts logistics