Retail Technical Services
 
PrintBookmark
 

People Management

The secret to RTS’ success is our people. Our passionate, genuine, fun-loving culture is a breeding ground for pride and excellence. RTS’ caring, knowledgeable workforce puts a human face on devices and technology and allows our partners to sell Service as a product, ultimately delivering happy customers and increased revenue.

The Human Benefits enjoyed by our partners are based on our consistent, connected, world-class Human Resources practices in recruiting, training and HR operations.

We target our recruiting toward expertise in technology, customer service and sales. Our blended, ongoing, “Just-in-Time” approach to training keeps our associates on the cutting edge of the newest technology. While the RTS Total Rewards systems (salary, bonus, rewards and recognition) share success with our associates in a practical way.

Located regionally, recruiters, trainers and human resources managers are critical business partners with regional operations leaders, ensuring that local needs are met and that rapid responses to market changes are easily achieved. Meanwhile, our global resources provide speed-to-market, agility and scalability.

"Delivering world-class technical solutions and service excellence with a human focus to shape customer satisfaction while building sales, profitability, and overall brand engagement."