Retail Management Roles 

Retail Wireless Team Lead

Direct a technical department’s delivery of customer service, technical services, and daily activities and provide hands-on support and leadership to Associates to ensure customer service excellence, technical service excellence, and positive brand reinforcement

What you bring:

• Proven ability to motivate and coach retail associates
• Proven ability to provide consistently positive customer experiences
• Two years of retail customer service and sales

Retail Support Center Supervisor, Wireless

Provide hands-on support and leadership for Associates in a major wireless carrier’s Device Support Center to ensure customer service excellence, technical service excellence, and positive brand reinforcement

What you bring:

• Proven expert interpersonal, organizational, and administrative skills
• Proven ability to motivate and lead Retail Associates
• Two to three years of retail customer service and sales; six months in supervisory role

Retail Sales Team Lead, Electronics

Partner with Area Sales Manager to plan and optimize sales, marketing and operational efforts for a Service Desk while providing hands-on support and leadership for Sales Associates to ensure customer service excellence, technical service excellence, and positive brand reinforcement

What you bring:

• Proven expert interpersonal, organizational, and leadership skills
• Proven Leadership that drives the achievement of sales and service goals
• Two to three years of retail customer service and sales
• One to three years in a supervisory role

Retail Support Center Manager, Wireless

Manage and direct a Device Support Center’s daily activities to ensure the delivery of outstanding customer service while providing hands-on support and leadership for Associates to ensure customer service excellence, technical service excellence, and positive brand reinforcement

What you bring:

• Proven expert interpersonal, organizational, and administrative skills
• Proven success with Human Resources practices and interviewing
• Proven track record of achieving results
• Three years of retail customer service and sales, two in a supervisory role

Retail Territory Manager, Wireless

Manage 4 to 10 technical department locations to ensure the delivery of outstanding customer service and hands-on support for Associates and Team Leads to ensure customer service excellence, technical service excellence, and positive brand reinforcement

What you bring:

• Solid interpersonal, organizational and leadership skills
• Proven track record of achieving results
• Three years of retail customer service and sales

Retail Market Manager, Wireless

Manage 5 to 6 Device Support Centers while working directly with corporate partners and the RTS leadership team to ensure customer service excellence, technical service excellence, and positive brand reinforcement to ensure customer service excellence, technical service excellence, and positive brand reinforcement

What you bring:

• Proven expert interpersonal, organizational and leadership skills
• Proven leadership that drives achievement of sales and service goalsoals
• Proven track record of achieving results
• Proven ability to manage multiple retail locations successfully

Retail Regional Manager, Wireless

Work directly with corporate partners and RTS team to ensure customer service excellence and positive brand reinforcement to ensure customer service excellence, technical service excellence, and positive brand reinforcement

What you bring:

• Expert interpersonal, organizational and leadership skills
• Leadership that drives achievement of sales and service goals
• Proven success in multi-state retail management

Retail Area Service & Sales Manager, Electronics

Manage an Area’s Technical Service workforce to ensure the delivery of outstanding customer service through scheduling, coaching and training

What you bring:

• Expert interpersonal, organizational and leadership skills
• Achievement of sales, technical and customer service goals through leadership
• Two to three years of retail customer service and sales
• One to three years of technical support

Retail Area Sales Manager, Electronics

Manage 6 to 8 Service Desks to ensure the delivery of outstanding customer service and provide hands-on support for Sales and Technical Service teams

What you bring:

• Expert interpersonal, organizational and leadership skills
• Achievement of sales and customer service goals through leadership
• Successful management of multiple retail locations

Retail Area Director, Wireless

Manage all aspects of corporate partner account in a multi-state area to ensure customer service excellence, technical service excellence, and positive brand reinforcement

What you bring:

• Expert leadership
• Excellence in motivating and leading teams to high-performing results
• Proven success in multi-state retail management

Retail Zone Manager, Wireless

Manage all aspects of corporate partner account in a multi-state area to ensure customer service excellence, technical service excellence, and positive brand reinforcement

What you bring:

• Expert leadership
• Excellence in motivating and leading teams to high-performing results
• Ability to successfully manage multi-state retail environments

Retail National Director

Manage all aspects of corporate partner account nationally to ensure customer service excellence, technical service excellence, and positive brand reinforcement

What you bring:

• Senior level collaborative experience with retail partners
• Proven results in problem-solving and negotiating at high levels
• Ability to successfully manage national retail environments
• Proven, expert leadership
• Proven results in motivating and leading teams to high-performance