Reduce Customer Returns
- Associates trained in “solution selling” add revenue while out-of-warranty repairs can be handled on-site.
- Increased customer satisfaction and decrease customer churn
- Increase revenue
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- Experienced, knowledgeable associates who will handle customer issues and returns politely and efficiently
- Reduce your costs
- Robust training and development platform
- Adapt our structure to fit yours
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Provide an end-to-end solution
- We are experienced in all aspects of a retail-based solution and leverage extensive and current technical knowledge of retail products we build, test and repair to improve on-site support and technical training.
- Lower cost of service
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- Expand service options
- Value-add support
- In-warranty services
- Higher margins
- Improve customer satisfaction and brand loyalty
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Revenue Contribution
- RTS support sales by generating 5% of store revenue through sales of accessories and data
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- Cost savings of 50% from reduced “no fault founds”
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- 76% of customers rated service experience as “Excellent”
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