Method8™ is a proven self-service business process created to assist the largest of OEMs to the smallest of application development groups. Method8™ is based on 10 years of self-service product development experience and bridges the gap between business and technology.
Consisting of eight key objectives, Method8™ is ingrained around manufacturing, software development, transactions, human interaction and enterprise management. Following the Method8™ process produces a sustainable roadmap and is the first step in satisfying ROI.
This is Method8™:
Engage
Engaging the customer is the first and most important step in the Method8™ process. Without properly grabbing the attention of the customer and delivering relevant content, a self-service deployment will fail. Flextronics Self-Service Kiosk Systems devotes itself to establishing a relationship between the device and the user through brilliant enclosure design and manufacturing along with inviting user interface design, digital signage and media driven applications.
Inform
Information design, digital signage and advertising are all ways of providing relevant information to the user. Flextronics Self-Service Kiosk Systems has a wide offering of products and services which provide the most visual and effective methods for providing compelling content to the user. Kiosk enclosures, LCD devices, content creation tools, digital media management and custom application design are all available from FlexIndustrial Self-Service Kiosk Systems.
Interact
Interface science must make the process of interaction an easy experience that relies exclusively on intuition and discovery. This is done through user interface (UI) design, integrating with the necessary peripherals to perform a transaction, correct placement of peripherals, and feedback mechanisms to the consumer throughout the process. With Method8™, Flextronics Self-Service Kiosk Systems applies best practices for public-use UI design and implementation.
Transact
Transactions are key to driving ROI and ultimately decide the fate of most self-service applications. Defined inputs and outputs of a kiosk system, along with standard peripherals, transactions can be carried out quickly and easily. Method8™ defines how transactions will be conducted throughout the system. Inventory control, security, and accurate metrics measurements are all identified with the Method8™ business process.
Fulfill
Just as transactions drive ROI, fulfilling those transactions obtains it. Defining how transactions will be fulfilled is clearly defined in the Method8™ business process. Recognizing and integrating with key touch points such as POS systems and CRM systems, Method8™ fulfillment practices drives transactions into ROI.
Replenish
Once transactions are complete and fulfilled, a good self-service kiosk system must replenish itself automatically. Method8™ identifies those goods and services which need replenishment along with the processes needed to handle it. Method8™ defines the procedures needed to keep the system at an optimum self-service level ensuring the customer satisfied with the usability and performance of the system.
Optimize
Method8™ clearly defines the roles and responsibilities which are necessary to produce an efficient self-service kiosk system or network. Method8™ oversees content, operations, manufacturing, deployments, installations and more. Measuring ROI and reporting against real-time data are just some of the key objectives defined by Method8™
Enterprise
By following the Method8™ business process, it’s natural that a self-service kiosk network grows quickly and efficiently with very little resistance. Method8™ will identify key issues such as roll-out strategies, system maintenance, network monitoring, and on-going roles and responsibilities for continual growth of the network. As the network grows, so can ROI.